Modify Preferences

- Customize Authorization Code lifespan.

- View/copy your custom download link for your branded QuickDiag software to put on your website.

- Reseller Info, custom message to display to your clients when they run the QuickDiag software.

- Notification emails on new diagnostics that can be customized to your own CRM/incident workflow system.

View/Edit Reps

- Create and manage accounts for each technician within your business. These accounts can view diagnostic reports, add notes status updates and generate Authorization Codes

View Diagnostic Reports

- View and print all the diagnostics submitted by your clients.

- Quickly view the problem description of each report.

- All diagnostic reports contain the contact information for that client as well as the date and time submitted.

- Keep track of diagnostics that have been resolved.

- View past diagnostics.

Invoices

- View and print invoices from QuickDiag for each transaction made.

Authorization Codes

- Generate Authorization Codes to either sell/give away to clients.

- Give each Authorization Code a specified number of uses (eg, for large or repeat clients).

- Give each Authorization Code a specified expiration date.

- Attach a note to each Authorization Code generated to keep track of them.

- The representitive that generated the Authorization Code is also attached to each Code.

Steps to running a QuickDiagnostic

Step 1:

Give your client the link to download and run your customized QuickDiag application.

When your client runs the software on his or her computer, a splash screen shows your company message.

Step 2:

Your client will then be shown the main QuickDiag dialog. Here, he or she will need to choose a payment method and fill out contact information along and a problem description.

While this information is being entered, diagnostic data are gathered in the background. Once QuickDiag has finished gathering information, a "Diagnostic Complete" message will display. Your client will then be able to click the Submit button.

You will receive an email alerting you that a client has submitted a report. You may then go to www.quickdiag.com/partners to login and view the submitted report.

While viewing the report, you may assign a state to the report to help keep you and or your technicians organized.

In the example on the right you can see that the current state is "Assigned to Ryan" and Ryan posted a note on the diagnostic report stating that he is waiting for the client to call back.

Once you have made contact with that client and resolved the report you may change that reports state to show that it is complete.